Cancellation And Refund
1. Introduction
This Cancellation and Refund Policy applies to all products and services offered by Jytra Pharmacy through the website Jytra.in.
2. Order Cancellation
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Orders can be cancelled within 24 hours of placing the order by contacting our customer support team.
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Cancellation requests made after 24 hours will not be entertained unless the order has not been shipped.
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To request a cancellation, please contact us at:
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Email: support@jytra.in
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Phone: +91 7788997701
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3. Refund Policy
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Refunds are applicable only for defective, damaged, or incorrect products delivered.
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To initiate a refund, customers must provide proof of the defective product and the original receipt.
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Refund requests must be made within 7 days of receiving the product.
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Refunds will be processed within 10 business days after approval.
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Shipping fees are non-refundable.
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Refunds will be made to the original payment method used during the purchase.
4. Non-Refundable Items
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Products that have been used, tampered with, or not returned in their original condition are not eligible for a refund.
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Items that are marked as "Non-Refundable" at the time of purchase are not eligible for refunds.
5. Exchange Policy
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Exchanges are allowed only for defective or damaged items.
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Exchange requests must be made within 7 days of receiving the product.
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Replacement will be sent only after receiving and inspecting the returned product.
6. Contact Information
For any queries related to cancellations or refunds, please contact us at:
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Email: admin@jytra.in
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Phone: +91 7788997701
7. Changes to Policy
We may update this Cancellation and Refund Policy from time to time. Changes will be posted on this page with the date of revision.
8. Governing Law
This policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Chirala, Andhra Pradesh.